Q1: Does all the colorant can be used on both silicone and natural rubber?
A: No, our colorant can only be used in Silicone Rubber.
Q2: Are you a trade company or a manufacturer?
A: We are a solid manufacturer.
Q3: Do you have any distributors?
A: In domestic market, we have no distributor, all sales and service are direct from factory to customer; We have distributors for oversea and exporting market.
Q4: Is the colorant water-based or oil-based?
A: Our silicone colorant is oil-based, not water-based.
Q5: What is the shelf life of your colorant?
A: Different product has different shelf life, most if the colorants are above 1 year, please request for the TDS for specific product from us.
Q6: Does your products comply with Rohs?
A: Yes, all of our products comply with Rohs.
Q7: Are you approved with ISO9001 system certificate?
A: Yes, we officially got approved with ISO9001 system certificate.
Q8: If we are from any other country except China, how should we receive service from you?
A: We have our specialized team for oversea and exporting sales and service.
Q9: Is your products classified as dangerous/hazard goods?
A: No, all our products are Non-dangerous & Non-hazard goods.
Q10: What is the storage condition for your products? Does it need low temperature or freezer?
A: No need low temperature, the storage shall be room temperature with no direct sunlight.
Q11: What is the smallest Package?
A: The smallest package is 1kg.
Q12: How do you audit the qualification of the colors?
A: Each color is tested with professional test machines, and all products got released with strict control.
Q13: What is the regular lead time?
A: Lead time shall be different according to different quantity and different season, normally shall be within 1 to 14 days.